Man with Van Enfield Lock Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Enfield Lock provides removal and man and van services within the United Kingdom. By making a booking, you agree to be bound by these Terms and Conditions, which are intended to protect both you and the service provider and to clarify the responsibilities of each party.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, company or organisation booking or receiving the services.
Services means any man and van, removal, collection, delivery, loading, unloading, packing, or related services provided by Man with Van Enfield Lock.
Goods means the items, furniture, personal belongings, equipment, or other property that are the subject of the Services.
Vehicle means any van or vehicle used by Man with Van Enfield Lock to provide the Services.
Booking means a confirmed request for Services, whether made online, in writing, or verbally, and accepted by Man with Van Enfield Lock.
2. Scope of Services
Man with Van Enfield Lock provides man and van and removal services for domestic and commercial customers, including local and regional moves, collections, and deliveries. The specific scope of the Services for each job will be agreed at the time of Booking, including the date, time, locations, vehicle size and number of operatives.
Unless expressly agreed in writing, the Services do not include disconnection or reconnection of appliances, dismantling or reassembly of complex furniture, specialist moving of high-value or fragile items, or the provision of packing materials. Additional services may be offered at the provider's discretion and may incur extra charges.
3. Booking Process
All Bookings are subject to availability and to acceptance by Man with Van Enfield Lock. You may request a quotation by providing accurate information about the nature of the Goods, access conditions, the addresses involved, and any special requirements.
Quotations are based on the information you provide. If the information is incomplete or inaccurate, Man with Van Enfield Lock reserves the right to amend the quotation or charge additional fees on the day of the move.
A Booking is considered confirmed only when you have accepted the quotation and received confirmation from Man with Van Enfield Lock. Confirmation may be provided in writing or verbally. You are responsible for checking that all details in the Booking confirmation are correct and for notifying any changes as soon as possible.
Changes to dates, times, addresses, access details, or the quantity or nature of Goods may affect the price and the ability of Man with Van Enfield Lock to carry out the Services. Any such changes are subject to agreement and availability.
4. Pricing and Quotations
Prices may be calculated on an hourly rate, a fixed fee, or a combination, as specified at the time of Booking. Quotations will usually include the cost of the vehicle, fuel, and the agreed number of operatives, together with normal loading, transport and unloading services.
Quotations are based on reasonable access at both collection and delivery addresses, including the ability to park a suitable vehicle within a reasonable distance of the property. Additional charges may apply for long carrying distances, stairs above the first floor without lift access, restrictions on parking, waiting times, congestion, or other factors beyond the control of Man with Van Enfield Lock.
Unless explicitly stated, quotations do not include customs duties, tolls, storage charges, parking fines, congestion charges, or disposal fees. Where such costs are incurred in the course of providing the Services, they will be payable by the Customer.
5. Payments
Payment terms will be specified at the time of Booking. Man with Van Enfield Lock may require a deposit to secure the Booking, with the balance due on or before completion of the Services. Deposits are usually non-refundable unless otherwise stated in these Terms and Conditions.
Payment methods may include cash, bank transfer, or card payment, as agreed with the provider. You must ensure that cleared funds are available by the required time. Failure to make payment when due may result in cancellation of the Booking or suspension of the Services.
If payment is not made when due, Man with Van Enfield Lock reserves the right to charge interest on overdue amounts and to recover any reasonable costs incurred in obtaining payment, including debt recovery and legal costs.
6. Cancellations, Rescheduling and Waiting Time
You may cancel or reschedule a Booking by giving notice as early as possible. Cancellation and rescheduling are subject to the following terms:
If you cancel more than 48 hours before the scheduled start time, any deposit may be retained to cover administrative costs, but no additional cancellation fee will usually be charged.
If you cancel within 48 hours of the scheduled start time, Man with Van Enfield Lock may charge up to 50 percent of the total quoted price, in addition to retaining any deposit, to cover loss of business and allocated resources.
If you cancel on the day of the move or after the Vehicle has been dispatched, the full quoted price may be charged.
Requests to reschedule are subject to availability. If the new date or time cannot be accommodated, the Booking may be treated as a cancellation and the above charges may apply.
Waiting time caused by delays outside the control of Man with Van Enfield Lock, including delays in obtaining keys, paperwork, or access to properties, may be charged at the agreed hourly rate.
7. Customer Responsibilities
You are responsible for ensuring that:
The Goods are properly packed and prepared for transport, unless a packing service has been specifically agreed.
All boxes are adequately sealed and clearly labelled where necessary.
Fragile or delicate items are identified and appropriately protected.
Access is clear and safe at both collection and delivery addresses, including driveways, stairways, hallways, and lifts.
Parking arrangements are made where required, including obtaining any permits or authorisations. Penalty charges incurred due to inadequate parking arrangements may be passed on to you.
Someone authorised by you is present at the collection and delivery addresses to supervise and confirm that the Services are carried out as agreed. If no one is present, the Goods may be left at your risk, or the move may be postponed, in which case additional charges may apply.
8. Excluded and Restricted Items
Unless explicitly agreed in writing, Man with Van Enfield Lock does not carry:
Illegal goods, stolen goods, or any items in breach of UK law.
Explosives, firearms, ammunition, or weapons.
Flammable or hazardous substances, including gas cylinders, paints, solvents, chemicals, or fuel.
Perishable goods, live animals, or plants that may suffer damage in transit.
High-value items such as jewellery, cash, important documents, works of art, antiques, or items of exceptional value not declared and agreed in advance.
If such items are included without prior agreement, they are carried entirely at your risk and may, at the discretion of Man with Van Enfield Lock, be refused or removed from the Vehicle.
9. Liability and Limitations
Man with Van Enfield Lock will exercise reasonable care and skill in providing the Services. However, the provider's liability for loss of or damage to Goods is subject to the following limitations:
Liability will not exceed the reasonable replacement value of the specific item or the cost of repair, whichever is lower, and may be limited by any specific insurance cover arranged.
Man with Van Enfield Lock will not be liable for loss or damage arising from your failure to pack items securely, from inherent defects or weakness in the Goods, or from pre-existing damage.
No liability is accepted for damage to items that require special handling, dismantling, or protection that has not been agreed in advance.
Man with Van Enfield Lock will not be responsible for indirect or consequential losses, such as loss of profit, income, or opportunity, or for emotional or sentimental value attached to any item.
Claims for loss or damage must be notified in writing as soon as reasonably possible and in any event within seven days of completion of the Services. You must provide reasonable evidence to support any claim.
Where access is restricted or awkward, or where you request the removal or delivery of items in circumstances that increase the risk of damage, you may be asked to sign a waiver confirming that the work is carried out at your own risk.
10. Property Damage
Man with Van Enfield Lock will take reasonable care to avoid damage to property during the performance of the Services. However, liability for damage to property is limited to direct physical damage to the areas where the Services are being performed.
No liability is accepted for damage caused by inherent defects in the structure or fixtures of a building, such as weak staircases, bannisters, doors, or flooring, or where items are too large to pass safely through openings but you request that the attempt be made.
Any damage must be reported as soon as possible and in any event within seven days of the Services being completed.
11. Insurance
Man with Van Enfield Lock may hold insurance appropriate for the Services provided. However, it is your responsibility to ensure that you have adequate cover for your Goods during removal and transit. You are strongly advised to check your home or business insurance policy or arrange additional cover where necessary, particularly for high-value items.
12. Waste Regulations and Disposal
Man with Van Enfield Lock operates in accordance with applicable UK waste and environmental regulations. The provider is not a general household waste collection service and will only remove waste items where agreed as part of the Services.
Any disposal of furniture, appliances, or other Goods will be carried out at authorised facilities where required. Additional charges may apply for the removal and disposal of items, including waste transfer fees or charges for specific types of waste.
You must not request or permit Man with Van Enfield Lock to dispose of items illegally, including fly-tipping or dumping. If you do so, you will be responsible for any fines, penalties, or costs arising from such unlawful disposal.
Where items are taken for disposal at your request, you confirm that you have the right to dispose of them and that they do not include hazardous or prohibited materials.
13. Delays and Events Beyond Control
Man with Van Enfield Lock will make reasonable efforts to adhere to agreed dates and times, but cannot be held responsible for delays caused by circumstances beyond its reasonable control. These may include traffic conditions, road closures, accidents, adverse weather, mechanical breakdown, industrial action, or delays caused by other parties.
In such cases, the provider will endeavour to keep you informed and to complete the Services as soon as reasonably possible. However, no liability will arise for any losses or costs you incur due to such delays.
14. Complaints
If you are dissatisfied with any aspect of the Services, you should raise the issue as soon as possible so that it can be addressed promptly. Formal complaints should be submitted in writing, providing full details of the Booking, the issues encountered, and any loss or damage alleged.
Man with Van Enfield Lock will aim to investigate complaints fairly and to respond within a reasonable time, seeking to achieve a practical and fair resolution where appropriate.
15. Data Protection and Privacy
Man with Van Enfield Lock may collect and store personal information necessary to process your Booking, provide the Services, and comply with legal obligations. This may include your name, address, contact details, and details of the Services requested.
Your information will be used only for legitimate business purposes and will not be shared with third parties except where necessary to fulfil the Services or comply with the law. Reasonable steps will be taken to protect your data in accordance with applicable UK data protection legislation.
16. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the Services provided by Man with Van Enfield Lock, shall be governed by and construed in accordance with the laws of England and Wales.
You and Man with Van Enfield Lock agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the Services, whether contractual or non-contractual.
17. General Provisions
If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. No failure or delay by Man with Van Enfield Lock in exercising any right or remedy shall constitute a waiver of that right or remedy.
Man with Van Enfield Lock reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of your Booking will apply to the Services provided under that Booking.
These Terms and Conditions, together with the details set out in your Booking confirmation and any agreed variations in writing, constitute the entire agreement between you and Man with Van Enfield Lock in relation to the Services.
