Man with Van Enfield Lock Privacy Policy
This Privacy Policy explains how Man with Van Enfield Lock collects, uses, discloses and protects personal data of customers and prospective customers in the Enfield Lock area. It is intended to be compliant with the UK General Data Protection Regulation, the EU General Data Protection Regulation where applicable, and the Data Protection Act 2018.
This Privacy Policy applies to all customers, potential customers, and individuals making enquiries about our services within the Enfield Lock area, whether contact is made by telephone, online forms, written correspondence, or in person.
Data Controller
For the purposes of data protection law, Man with Van Enfield Lock is the data controller for the personal data described in this Privacy Policy. This means we determine the purposes and means of processing your personal data in connection with our removal and transport services.
Personal Data We Collect
We only collect personal data that is relevant and necessary for providing our services and managing our relationship with you. The types of personal data we may collect include:
Identification and contact details: name, title, postal address, collection and delivery addresses, contact preferences.
Communication information: information you provide when you contact us, including the content of enquiries, booking details, quotations, feedback, and any correspondence related to our services.
Service and booking details: date and time of the move or transport, type and size of items, access details for properties, special instructions, and related logistical information.
Billing and payment information: information needed to issue invoices and record payments, such as billing address and transaction details. We do not retain full payment card details if card payments are processed via a secure third party payment processor.
Technical and usage information: limited technical data such as your IP address, device type, and basic usage data that may be collected through routine website or communication system logs, where applicable, for security and diagnostic purposes.
How We Collect Personal Data
We collect personal data directly from you when you:
Request a quotation or make a booking for our services.
Communicate with us by telephone, online forms, messaging services, or in writing.
Provide feedback, testimonials, or make a complaint.
We may also receive personal data indirectly when:
Another person arranges services on your behalf and provides us with your details, such as when a family member or business arranges a move for you.
We receive limited information from third party platforms used to advertise or manage our services, to the extent permitted by their own privacy arrangements.
Lawful Bases for Processing
We only process personal data when we have a lawful basis under UK GDPR. Depending on the context, we rely on the following lawful bases:
Contract: processing is necessary to enter into or perform a contract with you, for example to provide quotations, confirm bookings, deliver removal or transport services, and manage payment and billing.
Legal obligation: processing is necessary to comply with legal and regulatory obligations, such as record keeping, tax, accounting, or responding to lawful requests from public authorities.
Legitimate interests: processing is necessary for our legitimate business interests, provided your interests and fundamental rights do not override those interests. These may include managing our business operations, improving our services, handling queries and complaints, ensuring security, and preventing fraud.
Consent: in limited cases we may rely on your consent, for example for certain types of marketing communications. Where we rely on consent, you have the right to withdraw it at any time.
Purposes for Which We Use Personal Data
We use your personal data for the following purposes:
To provide quotations, arrange bookings, and deliver our man with van services in Enfield Lock and surrounding areas.
To communicate with you about your enquiry, booking, or contract, including confirmations, updates, and service-related messages.
To process payments, issue invoices, manage refunds where applicable, and maintain accurate financial records.
To manage customer relationships, including handling feedback, complaints, or disputes, and to improve the quality of our services.
To maintain security, prevent fraud, and protect our legal rights and interests.
To comply with applicable laws, regulations, and guidance from regulators or law enforcement.
Data Processors and Third Parties
We may engage carefully selected third parties to process personal data on our behalf. These third parties act as data processors and are only permitted to use personal data in accordance with our instructions and for specified purposes. Categories of processors may include:
IT and hosting providers who support our website, communication systems, and data storage.
Payment processing services that securely handle card or electronic payments.
Professional advisers such as accountants or legal advisers where necessary for business operations and compliance.
We require all data processors to implement appropriate technical and organisational measures to protect personal data and to comply with applicable data protection law.
We may also share personal data with other third parties acting as independent data controllers where necessary, such as law enforcement authorities, regulators, or other parties when required by law or to establish, exercise, or defend legal claims.
International Data Transfers
Our primary processing of personal data takes place within the United Kingdom or the European Economic Area. If we ever need to transfer personal data to a country outside the UK or EEA that does not provide an equivalent level of data protection, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or other legally recognised mechanisms, and that your rights remain protected.
Data Retention
We retain personal data only for as long as necessary for the purposes for which it was collected and to satisfy any legal, accounting, or reporting requirements.
In general, we keep customer records, including basic contact and booking information, for a period that allows us to handle queries, potential disputes, and our record-keeping obligations. Financial records are retained for the period required by tax and accounting laws.
Where we rely on consent for specific uses of personal data, we will retain that data until you withdraw your consent or until it is no longer necessary for the relevant purpose, whichever occurs first, subject to any overriding legal requirements.
Data Security
We take appropriate technical and organisational measures to protect personal data from unauthorised access, accidental loss, destruction, or damage. These measures include restricted access to personal data, secure storage, and appropriate use of passwords and other safeguards on systems and devices.
While we strive to protect your personal data, no method of transmission or storage is completely secure. We therefore cannot guarantee absolute security but will act promptly to investigate and address any suspected data security incident.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. Subject to certain conditions and exemptions, these may include:
Right of access: you can request confirmation that we process your personal data and obtain a copy of that data.
Right to rectification: you can request that inaccurate or incomplete personal data be corrected or updated.
Right to erasure: you can request that we delete your personal data where there is no good reason for us to continue processing it, for example where it is no longer necessary for the purposes for which it was collected and there are no overriding legal obligations.
Right to restriction of processing: you can request that we restrict processing of your personal data in certain circumstances, such as while we verify the accuracy of the data or consider an objection.
Right to object: you can object to processing based on our legitimate interests, and we will stop processing unless we have compelling legitimate grounds that override your interests, rights, and freedoms, or the processing is for the establishment, exercise, or defence of legal claims.
Right to data portability: where processing is based on consent or contract and carried out by automated means, you may request that we provide your personal data in a structured, commonly used, machine-readable format, or transfer it to another controller where technically feasible.
Where we rely on consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
Children
Our services are not directed to children, and we do not knowingly collect personal data relating to children. If we become aware that we have inadvertently collected such data, we will take steps to delete it as soon as reasonably practicable.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Any changes will take effect when the updated version is made available. We encourage you to review this Privacy Policy periodically to remain informed about how we protect your personal data.
Contact and Complaints
If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us using the details provided on our website or in your booking documents.
You also have the right to lodge a complaint with the relevant supervisory authority responsible for data protection in the United Kingdom if you are unhappy with how we have handled your personal data. We would, however, appreciate the opportunity to address your concerns directly before you approach the supervisory authority.
