Terms and Conditions for Man With Van Enfield Lock

These Terms and Conditions set out the basis on which Man With Van Enfield Lock provides moving, delivery, loading, unloading, and related transport services to customers in the UK. By making a booking, confirming a quotation, or allowing the service to begin, the customer agrees to be bound by these terms. For the avoidance of doubt, these terms apply to all forms of man with van services, including domestic moves, office relocations, single-item transport, and item collection or delivery.

We aim to provide a professional and efficient service, but the exact scope of work will depend on the booking details, access conditions, the size and weight of items, and any special handling requirements. Any variation to the agreed service must be confirmed in writing or by an accepted booking record. If any part of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force.

These terms are intended to be read together with any quotation, booking confirmation, or service notes issued for the job. If there is any conflict between these terms and a separately agreed written variation, the written variation will take priority only for the specific point it addresses.

1. Booking Process

All bookings are subject to availability and acceptance. A booking request may be made by phone, email, online form, or any other method accepted by the business. The customer must provide accurate details including the collection and delivery addresses, access restrictions, estimated item list, preferred date and time, and any requirements relating to fragile, bulky, or heavy goods. A quotation is based on the information supplied and may be revised if the details change.

Once a quotation is accepted, a booking is not confirmed until the customer receives confirmation from us. This confirmation may include the agreed date, estimated duration, crew size, vehicle type, and any special conditions. The customer is responsible for checking the booking details carefully. If any information is incorrect, they should notify us promptly so that the service can be adjusted where possible.

We reserve the right to refuse, suspend, or cancel a booking where the job appears unsafe, unlawful, beyond the scope of the agreed service, or materially different from the information originally provided. The customer must ensure that all items to be moved are ready for collection at the scheduled time, unless loading assistance has been separately agreed.

2. Payments

Payment terms will be stated in the quotation or booking confirmation. Unless otherwise agreed in writing, payment is due on completion of the service. We may require a deposit, part-payment in advance, or full prepayment for larger or higher-risk jobs. Any deposit paid may be treated as part of the total fee unless the booking is cancelled in accordance with these terms.

Accepted payment methods may include bank transfer, debit card, credit card, or other methods notified at the time of booking. The customer is responsible for ensuring that payment is made in full and cleared funds. If additional charges arise during the job, such as waiting time, extra labour, parking costs, congestion-related charges, or changes to the agreed scope, these will be payable unless they result solely from our negligence.

All prices are quoted on the basis of the details provided by the customer. If the items, access conditions, or job length differ materially from the original information, the price may be adjusted to reflect the actual work required. Any reasonable additional charges will be explained where practicable before they are incurred. We may charge interest or reasonable recovery costs on late payments where permitted by law.

3. Cancellations and Amendments

The customer may cancel or amend a booking by giving notice as early as possible. Cancellation charges may apply depending on the timing of the cancellation, any resources already allocated, and whether specialist arrangements have been made. Where a deposit has been paid, it may be non-refundable in whole or part if costs have been incurred or the booking is cancelled at short notice.

If the customer wishes to change the date, time, address, or scope of work, we will do our best to accommodate the request, but changes are subject to availability and may affect the price. A request to amend a booking does not guarantee acceptance. We may treat a significant change to the job as a new booking. Any fees already paid will be handled in line with the revised arrangement.

We may cancel or reschedule a booking if necessary due to vehicle breakdown, adverse weather, staff illness, unsafe conditions, traffic disruption, legal restrictions, or other circumstances beyond our reasonable control. Where possible, we will give reasonable notice and offer an alternative date or refund any amount paid for the cancelled service, except for non-recoverable costs lawfully incurred.

4. Customer Responsibilities

The customer must ensure that goods are properly packed, labelled where appropriate, and suitable for transport. Items should be secured in a condition that reflects their fragility and value. We are not responsible for deterioration arising from inadequate packing, pre-existing weakness, or hidden defects in the items transported.

The customer must obtain any necessary permissions for parking, access, entry, or loading at either address unless we have specifically agreed to do so. If access is delayed or restricted because of missing keys, locked premises, unsafe conditions, inaccurate instructions, or third-party obstruction, waiting time and additional costs may apply. The customer must ensure that all relevant information is provided before the job begins.

It is the customer’s responsibility to notify us of any item that is unusually heavy, hazardous, fragile, valuable, or requiring specialist handling. We may refuse to carry items that pose a safety risk or that are prohibited by law. The customer must not load unsafe items without disclosure, and must not ask us to transport anything unlawful, dangerous, or improperly packaged.

5. Liability

We will exercise reasonable care and skill in providing the service. However, our liability is limited to losses directly caused by our proven negligence, breach of contract, or failure to use reasonable care. We do not accept responsibility for indirect losses, including loss of profit, missed appointments, business interruption, or consequential damage, to the extent permitted by law.

Where we are responsible for loss or damage to items in our care, our liability will normally be limited to the lower of the repair cost, replacement cost, or the fair market value of the item at the time of the loss, subject to any agreed insurance arrangements and any lawful exclusions. The customer should consider whether additional insurance is appropriate for high-value goods.

We are not liable for damage caused by pre-existing defects, poor packing, concealed faults, unavoidable movement during transit, or the nature of the goods themselves. This includes items that are unstable, weak, or improperly assembled. We are also not liable for damage arising from the customer’s instructions, provided those instructions were followed in good faith and without negligence on our part.

6. Waste Regulations and Prohibited Disposal

Where the service includes removal, disposal, or clearance of unwanted items, all waste handling will be carried out in accordance with applicable UK waste laws and regulations. Waste must be separated, stored, transported, and disposed of lawfully. The customer must not request the disposal of items that are hazardous, controlled, or subject to special handling unless this has been specifically agreed and lawfully arranged.

Man with van Enfield Lock may only remove waste from the property if the customer has clearly authorised the disposal and has provided accurate details about the materials involved. The customer remains responsible for declaring whether items contain electrical components, liquids, chemicals, sharp objects, asbestos, clinical waste, or other regulated materials. We may refuse any waste that we consider unsafe, unlawful, or unsuitable for transport.

Any waste transferred to an authorised disposal facility must be managed in accordance with the duty of care expected under UK environmental law. The customer agrees not to leave waste in locations where illegal dumping could occur. If the customer supplies misleading information about the nature of the waste, they may be liable for any resulting fines, costs, or claims, including enforcement action where applicable.

7. Access, Delays, and Waiting Time

Our service is scheduled based on the times agreed at booking, but arrival and completion times are estimates unless expressly guaranteed in writing. Delays may arise from traffic, weather, road closures, loading difficulties, access issues, or circumstances outside our control. We will aim to keep the customer informed where practicable.

If the crew is delayed because of customer-related issues, including late access, unprepared items, missing documentation, or incorrect instructions, additional waiting charges may apply. If a delay makes it impossible to complete the service within the planned period, we may need to reschedule or charge for extra time or a second visit. Any such decision will be made reasonably.

Where parking or access is restricted, the customer must make suitable arrangements in advance or reimburse reasonable costs incurred to carry out the service. This includes parking fees, permits, tolls, and similar charges that are necessary for lawful completion of the job. We are not liable for delay caused by official enforcement or by third parties beyond our control.

8. Claims Procedure

If the customer believes that loss or damage has occurred, they must notify us as soon as reasonably possible and in any event within a reasonable period after completion of the service. The customer should provide relevant details, photographs where available, and any supporting evidence to help assess the claim. Failure to notify us promptly may affect the ability to investigate the issue fairly.

We may require inspection of the affected item, packaging, premises, or any relevant documentation before confirming liability. The customer must take reasonable steps to protect damaged goods from further harm. No admission of liability should be assumed until the claim has been reviewed. Any settlement will be made in accordance with these terms and with applicable law.

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or restricted under UK law. All other exclusions and limitations are intended to apply only to the fullest extent permitted.

9. Force Majeure

We will not be responsible for any failure or delay in performance caused by events outside our reasonable control. These may include severe weather, accidents, fire, flood, epidemic, industrial disputes, government restrictions, road closures, or failure of utilities or transport networks. In such cases, we may suspend the service, amend the timing, or cancel the booking if performance becomes impracticable.

If a force majeure event affects the service, we will seek a fair and practical solution, which may include a rescheduled date or a refund of any amount paid for work not carried out, subject to deductions for costs already lawfully incurred. Each case will be considered on its own facts, with a view to acting reasonably and proportionately.

10. General Provisions

These terms form the entire agreement between the parties in relation to the service, unless otherwise agreed in writing. No statement made before booking will override these terms unless it is expressly included in the written booking confirmation or a signed variation. The customer may not assign rights under these terms without our written consent.

If we choose not to enforce any part of these terms on one occasion, that does not mean we waive the right to enforce it later. Any notices under these terms should be given using the communication method used for the booking, unless another method is agreed. References to the singular include the plural where appropriate.

11. Governing Law

These Terms and Conditions, and any dispute or claim arising from or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where mandatory law provides otherwise.

This legal framework applies whether the service is a single-item move, a full house move, a delivery assignment, or a clearance job involving man with van services. By proceeding with a booking, the customer confirms that they have read, understood, and accepted these terms in full.