Privacy Policy - Man With Van Enfield Lock

This Privacy Policy explains how Man With Van Enfield Lock collects, uses, stores, shares, and protects personal data when providing moving, transport, packing, and related services. It applies to all Man With Van Enfield Lock customers in the area, including individuals and business clients who enquire about, book, or receive our services. We are committed to processing personal data in a fair, lawful, and transparent way in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Man With Van Enfield Lock is a service provider offering man and van removals, local moving support, goods transportation, and associated logistics services. In the course of operating these services, we act as a data controller for the personal data we determine the purpose and means of processing. Where we work with third parties who handle data on our behalf, they may act as data processors or, in some cases, separate controllers depending on the nature of the arrangement.

2. Personal Data We Collect

We only collect personal data that is relevant and necessary for the services we provide. The type of information collected may include:

Identity data such as your name and, where relevant, business name
Contact data including address details, phone number, and email address
Service information such as booking details, moving date, inventory notes, collection and delivery locations, and access requirements
Payment data including transaction details and payment confirmation records
Communication data such as enquiries, messages, complaints, and service updates
Technical data collected when you interact with digital systems, such as IP address, device type, or browser information if applicable
Special category data only where strictly necessary and usually only if you choose to disclose it, for example accessibility needs that affect service delivery

We do not intentionally collect more information than needed for booking, fulfilment, customer support, and legal compliance.

3. How We Use Personal Data

We use personal data for the following purposes:

To respond to enquiries and provide quotations
To arrange and deliver moving or transport services
To communicate about bookings, timing, access, and service changes
To process payments, refunds, or administrative records
To keep accurate records of services provided
To handle complaints, disputes, and service improvements
To comply with tax, accounting, insurance, and legal obligations
To protect against fraud, misuse, or unlawful activity

We will only use your data for purposes that are compatible with the original reason it was collected, unless we have a lawful basis to use it differently.

4. Lawful Basis for Processing

Under UK GDPR, we must have a valid lawful basis for each processing activity. Man With Van Enfield Lock relies on the following bases:

Contract

We process personal data where it is necessary to enter into or perform a contract with you. This includes managing bookings, providing quotations, confirming services, and completing the move or delivery.

Legal Obligation

We may process data where required to meet our legal duties, such as accounting, tax recordkeeping, insurance documentation, and compliance with applicable laws.

Legitimate Interests

We may process personal data where it is necessary for our legitimate interests and those interests are not overridden by your rights. This includes service administration, business management, recordkeeping, fraud prevention, and improving our services.

Consent

Where required, we will rely on your consent. For example, this may apply to certain optional communications or if we need to process sensitive information that you voluntarily provide and that is not covered by another lawful basis.

Important: If we rely on consent, you can withdraw it at any time. Withdrawal will not affect processing already carried out lawfully before consent was withdrawn.

5. Data Sharing and Processors

We may share personal data with trusted third parties only where necessary to run our services or meet legal responsibilities. These parties may act as processors when they process personal data on our instructions. They may include:

Payment service providers who handle transaction processing
IT and cloud service providers who host or secure business systems
Accounting and bookkeeping providers who support financial administration
Insurance providers where a claim or coverage assessment requires data disclosure
Professional advisers such as legal or tax advisers, where needed
Subcontracted service providers assisting with transportation or logistics under our direction

We require processors to protect personal data, use it only for authorised purposes, and apply appropriate technical and organisational safeguards. We do not sell personal data.

6. Data Retention

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including meeting legal, accounting, and reporting requirements. Retention periods depend on the type of data and the reason for holding it.

Booking and service records are typically retained for a period needed to manage service history and disputes
Financial and tax records are retained in accordance with legal obligations
Correspondence may be retained for customer service and evidence of decisions
Data no longer required is securely deleted, anonymised, or archived where appropriate

We review retention regularly and do not keep data longer than necessary. When retention periods expire, data is disposed of securely.

7. Security of Personal Data

We take reasonable and appropriate measures to protect personal data against loss, misuse, unauthorised access, alteration, or disclosure. These measures may include restricted access, secure storage, staff awareness, and appropriate contractual controls with processors. However, no method of transmission or storage is completely risk-free, and we cannot guarantee absolute security.

8. Your Rights

Under data protection law, you have rights in relation to your personal data. Subject to legal limits, these rights may include:

Right of access – to request a copy of the personal data we hold about you
Right to rectification – to request correction of inaccurate or incomplete data
Right to erasure – to request deletion of your data in certain circumstances
Right to restriction – to ask us to limit how we use your data in some situations
Right to data portability – to receive certain data in a structured, commonly used format
Right to object – to object to processing based on legitimate interests or direct marketing
Right to withdraw consent – where processing is based on consent

We may need to confirm your identity before responding to a request. In some cases, we may not be able to comply fully if legal obligations or other lawful grounds apply.

9. How to Exercise Your Rights

If you wish to exercise any of your rights, you should make a clear request and include enough information for us to identify the relevant data. We will respond within the timeframe required by law and provide reasons if we cannot act on a request.

We will not charge a fee unless a request is clearly unfounded, repetitive, or excessive, in which case a reasonable fee may apply where permitted by law.

10. Children’s Data

Our services are not directed at children, and we do not knowingly collect personal data from children except where a parent, guardian, or authorised adult provides information necessary for a service booking or access arrangement. If we become aware that we have collected data unlawfully, we will take appropriate steps to delete or correct it.

11. International Transfers

If any of our processors or service providers store or access personal data outside the UK, we will ensure appropriate safeguards are in place so that your data receives a level of protection consistent with UK data protection law. Such safeguards may include approved contractual protections and assessments of the destination’s data protection standards.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law, our services, or our data handling practices. Where updates are significant, we will take appropriate steps to make the revised policy available. We encourage customers to review this policy periodically so they remain informed about how their data is handled.

13. Complaints and Further Information

If you are concerned about how your data is handled, you have the right to raise a complaint with the relevant data protection authority. You may also contact us through the appropriate service channels to raise a privacy concern or request clarification about this policy.

Summary: Man With Van Enfield Lock processes customer data lawfully, securely, and transparently, using it only for service delivery, legal compliance, and legitimate business purposes.